Employee Assistance Programs and Mental Health Resources

Health Advocate

AllOne Health (Formerly Known As Carebridge)

As of January 1, 2026, Carebridge, our EAP partner, was rebranded as AllOne Health (AllOne). Through AllOne, employees and their family members will continue to have access to confidential mental health and work-life benefits 24-7.

Carebridge's previous telephone number (800-437-0911) and their portal CarebridgeNow.com will now automatically redirect you to the new AllOne Health System during the transition period (800-451-1834)and AllOneHealth.com/portal).

From time to time, virtually everyone encounters problems and conflicts which are difficult to handle alone. The College has provided the services of AllOneHealth.com/portal to provide confidential consultation and referral services to help benefit eligible employees and their families.

All services provided by AllOne are confidential; the College receives no information about an employee's personal use of this benefit.  Access to AllOne is easy and available 24 hours a day, seven days a week. Call 800-451-1834 or access the AllOneHealth.com/portal. When registering your online account, use the Access Code: YXDEY. With the AllOne member portal, you will have access to:

  • Self-scheduling of virtual counseling
  • On-demand chat support through Izzy, an AI Mental Health Navigator
  • Self-guided therapy modules (iCBT): on-demand self-help resources: articles, videos and other tools
  • New Medical Advocacy Referrals to assist with medical bills, claims, and provider searches

Included in the EAP benefit, you and your eligible dependents have access to seven consultations, either face-to-face or scheduled telephone appointments. Ongoing coaching and follow-up are also available. Each of the AllOne  counselors has a minimum Master’s degree and several years' experience in their field of expertise. If additional visits are required, AllOne  will integrate this service with your existing health plan benefits. The AllOne programs include:

How AllOne Can Help You Find a Child Care Provider

AllOne Child Care services are free and confidential to eligible employees of Swarthmore College. AllOne's model allows you to be assisted by the same specialist to access support even as your needs change, from planning for children, pregnancy, infant/developmental needs, school years, parenting teens, launching young adults into college and beyond. 

How Carebridge Helps, Step by Step
  • Initial outreach to Carebridge:
    • You place a call to Carebridge, identifying yourself and your employer
    • You are transferred to a Master’s level child care specialist
  • Child care specialist learns more about your needs. They will ask a series of questions to determine:
    • What kind of care is needed
    • When the care needed (drop-off and pick-up times)
    • The age and grade of child/children needing care
    • The name of their school
  • Additional discussion between you and the child care specialist may include:
    • Specific needs (does parent need care on holidays, in-service days, for weather-related closings?)
    • Budget guidelines (private pay or any financial assistance from the state?)
  • Options are then researched and explored by child care specialist. They will ascertain if:
    • There are currently openings at a given program
    • Program hours of operation
    • Program cost and/or fees
    • If transportation is offered by the program
  • The child care specialist will then email the resources they have gathered to you
    • This includes information on specific referrals
  • You follow-up directly with providers and make the final decision on what provider is right for your family

 

Health Advocate

Health Advocate understands the intricacies of the health care and insurance worlds. They also know how to make health care work for you and your family. It is easy to get help. All you have to do is make one phone call and Health Advocate will take care of the rest—no hassles, no frustrations. Health Advocate’s normal business hours are 8 a.m. – 9 p.m. ET Monday through Friday. Staff is available for urgent assistance after hours and during weekends; however, members may need to leave a message before reaching a representative. Spanish speaking representatives are also available.

Here's How It Works

As soon as you contact Health Advocate, you will be assigned a Personal Health Advocate who will work with you to resolve a health care problem. Each Personal Health Advocate is a trained professional, typically a Registered Nurse, who can assist with coordination of care, claim and related paperwork problems, fee negotiations, prescription drug issues and much more.  HEALTH ADVOCATE SERVICES ARE FREE AND COMPLETELY CONFIDENTIAL.  You may contact Health Advocate either online at www.healthadvocate.com/swarthmore or via phone at 1-866-695-8622.

Starting January 2025, employees creating a Health Advocate registration for the first time need to use Registration Code HYG5VWM.

If you are already registered, you will not need to do anything different in order to log in. Once a you register for with Health Advocate, you no longer need to use the code.

Members can also download the Health Advocate app through the Apple Store or Google Play*

How Health Advocate Can Help

Health Advocate complements basic health care coverage and can assist you in maximizing the benefits available through the Swarthmore College health plans. The services available through Health Advocate are summarized below:

Administrative Services
Untangle and resolve insurance claims
Save money on health care bills
Navigate within an insurance company
Identify and correct billing errors
Assist with health care issues
Explore and arrange elder care
Service Support
Obtain information to allow for informed health care decisions
Help members complete necessary paperwork
Identify and coordinate/arrange wellness services
Make arrangements for a member's special service and transportation needs
clinical Service
Find the best doctors and hospitals
Assist with complex medical conditions
Research treatment options
Secure second opinions
Schedule appointments with hard-to-reach specialists
Identify renowned "best-in-class" medical facilities
Health Coaching
Help prepare patients for health care appointments
Answer general or specific benefit questions
Assist members in better understanding their conditions
Educate members on how to become active participants in their health care
Explain the advantages of in-network care