Employee Assistance Programs and Mental Health Resources
From time to time virtually everyone encounters problems and conflicts which are difficult to handle alone. The College has provided the services of Carebridge Corporation to provide confidential consultation and referral services to help benefit eligible employees and their families.
Included in the EAP benefit you, and your eligible dependents, have access to seven consultations, either face-to-face or scheduled telephone appointments. On-going coaching and follow-up are also available. Each of the Carebridge counselors has a minimum Masters degree and several years experience in his/her field of expertise. If additional visits are required, Carebridge will integrate this service with your existing health plan benefits. The Carebridge programs include:
- Child Care
- Personal Financial Concerns
- Relocation Guidance
- Time Management
- Parenting/Schooling Issues
- Continuing Education Plan
- Employee Assistance
- Marital Relationships
- Alcohol and Drug Problems
- Family/Parenting Relationships
- Grief and loss
- Financial Pressures
- Difficult Emotional Issues
All services provided by Carebridge are confidential; the College receives no information about an employee's personal use of this benefit. Access to Carebridge is easy. Just call 1-800-437-0911 -- 24 hours a day, seven days a week.
Each of the College’s medical insurance plans through Independence Blue Cross includes mental health benefits through Magellan. Magellan will provide useful tools and resources that can help guide individuals through difficult times - all in a confidential and secure environment. To search for participating providers or facilities, please visit the Independence Blue Cross website. You may also call Independence Blue Cross at 1-800-275-2583.
Additional Magellan resources:
- Magellan - Moving Toward Better Health
- Magellan - Calls for Help
- Magellan - Stress Overview
- Magellan - Teen Substance Abuse
- Magellan - 2017 Behavioral Health Services and Benefits FAQs [PDF]
Health Advocate understands the intricacies of the health care and insurance worlds. They also know how to make health care work for you and your family. It is easy to get help. All you have to do is make one phone call and Health Advocate will take care of the rest—no hassles, no frustrations. Health Advocate’s normal business hours are 8 a.m. – 9 p.m. ET Monday through Friday. Staff is available for urgent assistance after hours and during weekends; however, members may need to leave a message before reaching a representative. Spanish speaking representatives are also available.
Here's How It Works
As soon as you contact Health Advocate, you will be assigned a Personal Health Advocate who will work with you to resolve a health care problem. Each Personal Health Advocate is a trained professional, typically a Registered Nurse, who can assist with coordination of care, claim and related paperwork problems, fee negotiations, prescription drug issues and much more. HEALTH ADVOCATE SERVICES ARE FREE AND COMPLETELY CONFIDENTIAL. You may contact Health Advocate either online at www.healthadvocate.com/swarthmore or via phone at 1-866-695-8622.
How Health Advocate Can Help
Health Advocate complements basic health care coverage and can assist you in maximizing the benefits available through the Swarthmore College health plans. The services available through Health Advocate are summarized below: