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ITS Student Resources

Information Technology Services (ITS), offers students enrolled at Swarthmore College many resources, including a walk-in Help Desk, training workshops, short-term equipment loans, and more.

NOTE:  We are currently serving our community remotely.  We will be answering calls and email to the Help Desk and Media Services during our normal hours.  If we are not able to help you remotely, we will schedule an on-campus appointment.  Please visit http://swarthmore.edu/remote for more details.

While not a comprehensive list, the following information should serve as a guide for:

General Student Resources

These resources are available to most students currently enrolled at Swarthmore College.

Getting assistance

  • Visit the ITS Service Portal to view announcements, submit a service request, report a technological issue, request help, or check your ticket history.
  • View the Swarthmore KnowledgeBase, a wiki that contains documentation for various help topics
  • Email support@swarthmore.edu, which generates a service request ticket.
  • Call the Help Desk at (610) 328-8513 or x4357 (from an on-campus Cisco phone).
  • Sign up for an ITS training session.
  • The Help Desk, located on the lower level of Beardsley Hall (room 110) is currently not open for Walk-in service.

Online learning & additional resources

  • Explore thousands of free video courses at LinkedIn Learning. Courses cover various topics like programming, software, digital media, business skills, and more.  For more information about LinkedIn Learning at Swarthmore, go to our LinkedIn Learning knowledgebase article
  • Visit the Dash for quick access to campus services, information, and events.

Wireless Internet

Swarthmore community members, visitors from Haverford and Bryn Mawr Colleges, and other members of eduroam-enabled institutions should use eduroamthe College's authenticated wireless network. If you are currently enrolled in a Swarthmore College course and have not yet received your account information, please contact the Registrar's Office

Public Computing

Printing

  • Students may print from public computing areas and residence halls. There is no charge for printing from these locations, but we ask students to refrain from printing multiple copies or wasting paper.
  • If the printer needs paper or toner, notify the RA in charge of Dorm Supply, listed on a poster by the printer.
  • If the printer malfunctions, either visit the ITS Service Portal to submit an Help Request, or contact the ITS Help Desk (personally owned phones call 610-328-8513, on-campus phones dial extension 4357).
  • Large print jobs such as multi-copy color printing, binding, and posters for student organizations should be referred to Print Services.

Security

  • Never send your password to someone through email, or a link attached to an email. ITS will never ask for your password in an email message. Only people trying to steal your account information will ask you for your password in an email message. If you get an email pretending to be from us, or someone else that asks for account login information (username and password), you should forward it to phishing@swarthmore.edu.
  • Swarthmore College uses Duo Two-Factor Authentication to provide increased security for your account. Duo Authentication is required for your Swarthmore email, G Suite, Moodle logins, and more. Learn more about Duo Two-Factor Authentication.

Passwords

mySwarthmore

mySwarthmore is Swarthmore College’s self-service portal used to provide students access to course information, grade information, schedules, timesheets, and more.

Equipment loans

Hardware repair

  • ITS does not have the resources to perform hardware repairs on personally-owned computers, only Swarthmore-purchased computers.  For all other computers, ITS will do its best to support and troubleshoot software related problems.
  • Visit the ITS Service Portal to submit a help request.  After remote diagnosis, an appointment may be scheduled for you to drop off your equipment for further diagnosis at the ITS Help Desk, located in Beardsley Hall.  The Help Desk is currently not open for Walk-In Service.

 

New & Returning Swarthmore Students

  • If you’re arriving on campus for the first time, visit the New Students site managed by the Dean’s Office.
  • NOTE:  We are currently serving our community remotely.  We will be answering calls and email to the Help Desk and Media Services during our normal hours.  If we are not able to help you remotely, we will schedule an on-campus appointment.  Please visit http://swarthmore.edu/remote for more details.
  • Move-in day support: Technological support will be provided virtually. Visit the ITS Service Request portal for more details. Through the portal, you can view announcements, submit service requests, report technological issues, request help, and check your ticket history.
  • During Orientation Week: See the Orientation Schedule for details.

Getting a Swarthmore Account

Personally-owned computers and devices

Courses

Student Employment

 

Tri-co Students enrolled in Swarthmore courses

This information is relevant to students from Bryn Mawr and Haverford who are enrolled in courses taught at Swarthmore College.

Getting a Swarthmore account (Tri-co Students)

 

Graduating Students

Congratulations! Learn how you can back up email, files, and other data currently hosted on College resources as you prepare for graduation.