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Digital OneCard

You can now add your OneCard to your mobile wallet! With your Digital OneCard, you will be able to use your meals, Dining Dollars, Swat Points, and Garnet Cash wherever they are accepted, including at Borough merchant locations, and enter buildings, just as you do with your physical OneCard. After adding your Digital OneCard to your mobile wallet, simply tap your device at readers on and off campus for access to residence halls, dining locations, athletic facilities, the Campus and Community Store, and off-campus merchants.

Please review the Apple support information and Android support information, below, before attempting to provision your Digital OneCard.

Digital OneCard General FAQs

Who is eligible for the Digital OneCard?

All students, faculty and staff are currently eligible for the Digital OneCard.

Is a photo required for me to add the Digital OneCard to my mobile wallet?

Yes you will need a photo on file before you can add the Digital OneCard to your mobile wallet.

Is a photo required for me to add the Digital OneCard to my mobile wallet?

Yes you will need a photo on file before you can add the Digital OneCard to your mobile wallet.

Is my Digital OneCard considered an official College ID?

Yes, yourDigital OneCard and your physical OneCard are both considered official forms of College identification.

Can I still use my physical OneCard?

Yes, for the foreseeable future you will still be able to use your physical card, especially to check out books from the Libraries, and purchase from College vending machines.  

Where can I use myDigital OneCard?

You can currently use your Digital OneCard at the following locations:

Where will I still need to use my physical OneCard?

You will still need to use your card to access campus (and TriCo) libraries and campus vending machines, and to use staff time clocks (more information has been shared directly with staff members who clock in and out). We expect to be able to expand the Digital OneCard to campus libraries and vending machines in 2023. 

 

Apple Device FAQs and Support

Please visit Apple ID Support or iCloud Support for more information.

 

What is the Digital OneCard for Apple?

The Digital OneCard is just like your physical OneCard, but is now available on your iPhone and Apple Watch. 

How do I get the Digital OneCard on my Apple devices?
  1. Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, please contact the OneCard office at onecard@swarthmore.edu
  2. On your supported device, download the GET Mobile app from the App Store.
  3. Open GET Mobile from your iPhone and choose Swarthmore College from the dropdown list.
  4. Log in using your Swarthmore credentials, and then complete the DUO authentication.
  5. Select the Add to Apple Wallet button. Then select whether you would like to add the Digital OneCard to your iPhone or Apple Watch. You may add the ID to both device types.
  6. Agree to the Terms and Conditions.
  7. The ID will now be available in your Apple Wallet. You do not need to keep the GET Mobile app for functionality of the Digital OneCard.
How do I use my Digital OneCard on Apple devices?

Your Digital OneCard features the Express Mode transaction experience.  A user is able to approach the card reader with a dark screen on their iPhone or Apple Watch without needing to authenticate via Face ID or Touch ID.  Express Mode enables an extremely fast, seamless experience as you move through campus.

When you add your Digital OneCard to Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off. To turn it off, open Wallet, tap your Digital OneCard, tap the info button in the top right, and tap the Express Mode on/off button.

How can I view my ID number?

To view your ID, open the Wallet app. Navigate to the back of your Digital OneCard by clicking the info button in the top right. Scroll down until you see the ID # field. This is your ID number.

Can I view my meal plan, Swat Point, Dining Dollar, and Garnet Cash balances?

Yes! Open the Wallet app and select your Digital OneCard. 

I am not able to add my Digital OneCard to Apple Wallet.  Who can help me?

Contact the OneCard Office at onecard@swarthmore.edu

What devices are supported?
  • iPhone SE, iPhone 6s, iPhone 6s Plus or later devices running iOS 12 or later.
  • Apple Watch Series 1 and later devices running WatchOS 5 or later.
  • You cannot have the Digital OneCard on both an Android and an Apple device.
How do I get a new Digital OneCard if I get a new device?
  1. Go to the Settings app on your iPhone. You can do this on the old or new device.
  2. Click on your name on the top of the menu.
  3. Scroll down to the list of devices and select the OLD iPhone or Apple Watch (you can see the model version under the name).
  4. Scroll down and select Remove All Cards.
  5. Once the cards are removed (this may take a moment), close/reopen the GET app and you will be able to add your Digital OneCard to your new device.
What happens if I lose my Apple iPhone or Watch? If I find it afterward? 

You should use Find My iPhone to suspend or deactivate your Digital OneCard in Apple Wallet. Please visit Instructions for Lost/Found Apple devices and Find My iPhone for more information. Contact the OneCard Office during business hours (M-F, 8:30-4:30) to notify us to deactivate the card in the Wallet for that device.  You can reactivate a found device that was suspended via iCloud.com or contact the OneCard Office during their office hours if deactivated by the OneCard Office.

Can I use my Digital OneCard if my iPhone has a dead battery?

On iPhone XS, iPhone XS Max, and iPhone XR (and later), you can use power reserve with your Digital OneCard. When low on battery, the Digital OneCard is available for up to five hours when Express Mode is enabled and the device’s battery needs to be charged.

Can I use my Digital OneCard without a cellular signal?

The Digital OneCard can be used even if the iPhone or Apple Watch does not have network connectivity as the  Digital OneCard is stored on your device.

 

Android Device FAQs and Support

 

For further tips from Google, please visit Save Your Student ID to Google Wallet.

 

What is the Digital OneCard for Android?

The Digital OneCard is just like your physical OneCard, now on your Android phone! 

What do I need to get started?

You will need an Android device with the following:

How do I get my Digital OneCard on my Android devices?
  1. Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, contact the OneCard office at onecard@swarthmore.edu.
  2. On your supported device, download the GET Mobile app from the Google Play Store.
  3. Open GET Mobile from your Android phone and choose Swarthmore College from the dropdown list.
  4. Log in using your Swarthmore credentials, then complete the DUO authentication.
  5. Select the Add to Google Wallet button. 
  6. Agree to the Terms and Conditions.
  7. Your Digital OneCard will now be provisioned to your device. Do not delete the GET app. If you delete the app, your Digital OneCard will be removed as well.
How do I access my Digital OneCard on my Android device?

To access your Digital OneCard after you add it to Google Wallet:

  1. ​​​​Open the Google Wallet app. At the bottom, tap Passes.
  2. You can also find your Digital OneCard in your device settings. Tap Settings, Android Settings, Google, Settings for Google apps, then Google Wallet.
  3. Tap your Digital OneCard.
  4. You can also find your Digital OneCard in your device settings. Tap Settings, Android Settings, Google, Settings for Google apps, then Google Wallet.
How do I use my Digital OneCard on my Android devices?

To access your Digital OneCard, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily in order to utilize the ID.

What Android devices are supported?

All Android phones that have NFC are supported. Android watches are not supported at this time. You cannot have the Digital OneCard on both an Android and an Apple device.

How can I view my ID number?

To view your ID number, open and log into the Google Wallet. Tap on the card, scroll down to see the Campus ID. 

Does my device need to be awake to use the Digital OneCard?

You do not need to unlock your device, but the screen will need to be lit and "awake" in order to use your Digital OneCard, unless you have enabled Require Device Unlock.

Can I view my meal plan, Swat Point, Dining Dollar, and Garnet Cash balances?

These balances are not visible directly on your Digital OneCard if you are using it on an Android device, but can be viewed on the GET Mobile app.

I am not able to add my Digital OneCard to Google Wallet.  Who can help me?

Contact the OneCard Office at onecard@swarthmore.edu

I have added the Digital OneCard to my Android device, but it is not working.

Please try the following:

  • Ensure you are presenting your Digital OneCard properly at the reader —straight up and down typically works best.
  • If you are presenting your Digital OneCard and the reader is not reacting, open the GET Mobile app.
  • After logging into GET Mobile, try to present your Digital OneCard to the reader again. Some devices require the user to log in to the GET Mobile app once daily in order to utilize your Digital OneCard.
  • Ensure you have properly provisioned the digital ID. In the GET mobile app, you should see the status of your Digital OneCard as ID added to Google Wallet. Otherwise, you should see Add to GPay or Add to Google Wallet.

If you are still encountering issues, please contact the OneCard Office at onecard@swarthmore.edu for support

How do I transfer my Digital OneCard if I get a new device?

Remove your Digital OneCard from your old device. Once you have completed this, you will simply choose your new mobile ecosystem and repeat the process of provisioning through the GET app on your new device.

What happens if I lose my Android device? If I find it afterward? 

Visit the OneCard Center and select Mark Card as Lost to disable or re-enable your Digital OneCard. 

Can I use my Digital OneCard if my Android device has a dead battery?

You will need to ensure your phone is charged in order to utilize your Digital OneCard.

Can I use the Digital OneCard without a cellular signal?

Your Digital OneCard can be used even if the Android device does not have network connectivity as your Digital OneCard is stored on your device.