Policy (internal): Employees needing software accommodation
- ITS has added a category under Accessibility in the ticketing system for “Software”
- The ADA Compliance Program Manager is currently the person who makes sure employee accommodations are being met. Going forward the ADA Compliance Program Manager will request that a ticket be opened under Accessibility > Software
- Once the ticket is opened, a copy will go to members of the ITS employee accessibility team.
- ITS will purchase the software - this process will take between 1 and 6 days (depending on how we purchase the software)
- ITS will charge back to ADA Compliance Program Manager's account for the purchase
- Help desk will assist as needed with the software install/setup and we are allowing 1-4 days for this happen.
- We are striving to have employees up and running within 10 business days of the receipt of the request.
- There is one exception to our 10 day goal:
- When an employee’s current computer or operating system (OS) is incompatible with the requested software additional time will be needed to purchase new hardware and/or install OS updates.
- In cases where only the OS needs to be updated we anticipate an additional 5-10 days.
- When a purchase is involved there may be an additional delays as we are wholly dependent of the manufacturer turnaround time.
