Voice Mail

All faculty and staff assigned phone extensions have voice mail accounts. 

The guide, Voice Mail Essentials [pdf], provides quick instructions for setting up your voice mail, accessing your account on or off-campus, and shortcuts for navigating the voice mail menus. 

Email Notification of Voice Mail

This notification service sends you an email whenever someone leaves you a voice mail message.

How do I ...?

Access the voice mail system on campus?

Dial extension 8004 on campus.

Check my voice mail from off campus?

Dial 610-328-8004

Find out my User ID and PIN?

The User ID is your extension number. Your initial PIN will be emailed to you. It will be in MMDDYY format.

Change my PIN?

You can change your PIN by logging into your Cisco Personal Communications Assistant web portal https://vmail.swarthmore.edu/ciscopca/.  Log in using your Swarthmore User Name and password, and then choose Messaging Assistant.  You will need to accept, and install Swarthmore's security certificate.

Listen to new messages?

Once connected to voice mail, press the number one (1) key on the phone.

Save a message?

While listening to the message, press the number two (2) key on your phone to save it.

Delete a message?

Press the number three key (3) on the phone to delete a message.  You can also delete messages via your Cisco Personal Communications Assistant web portal https://vmail.swarthmore.edu/ciscopca/.  Log in using your Swarthmore User Name and password, and then choose Web Inbox.  You will need to accept, and install Swarthmore's security certificate.

Slow down a message?

While listening to the message, press the number four (4) key on your phone to save it.

Speed up a message?

While listening to the message, press the number six (6) key on your phone to save it.

Cisco Personal Communication Assistant?

The Cisco PCA provides access to the following Cisco web tool(s):

  • Messaging Assistant - The Cisco Unity Connection Assistant web tool that lets you customize how you and your callers interact with Cisco Unity Connection by phone. You can also use it to personalize your messaging settings - including your recorded greetings and message delivery options - or to set up message notification devices and create private lists.
  • Web Inbox - The Web Inbox lets you manage your voicemail and provides access to voicemail settings.

To access your Cisco Personal Communications Assistant web portal, go to https://vmail.swarthmore.edu/ciscopca/.  Log in using your Swarthmore User Name and password, and then choose Web Inbox.  You will need to accept, and install Swarthmore's security certificate.